There’s no doubt that Unibet are one of the major players in the industry but often, when companies grow so big, there is a risk that they can quickly become less customer centric. At the same time, you don’t become one of the industry leaders if you’re not doing something right, right? So we decided to put Unibet Casino to the test by exploring and reviewing six key areas during our full player journey. From registering, depositing, collecting bonuses, playing the games, withdrawing (hopefully) and then reviewing the support on hand, if at all needed. Each key element during the player journey at Unibet Casino has been reviewed and scored by the team at videoslotsreviews.com to compile our Unibet Casino review.
REGISTRATION PROCESS – 10/10
The registration process at Unibet Casino was extremely smooth. The registration page is split into four quick steps that you have to complete, which took less than a less than a few minutes. At step four we are presented with a 100% up to £100 welcome bonus offer or the option to not receive any bonuses or offers at all. We decide to opt-in and and collect the offer, so that we can double up further down the line when we do decide to deposit.
DEPOSITING – 9/10
Unibet Casino has a multitude of different payment methods. Including Visa and Visa Electron, MasterCard and Maestro credit and debit cards deposits. You can also deposit at Unibet Casino using many different e-wallets as well, such as PayPal, MoneyBookers, Neteller, Skrill, PaySafeCard, Click and Buy, WebMoney, myCitadel Wallet and UKash. Bank wire transfer deposits are also available for the old school players but of course can take up to 1-3 working days to hit your account.
BONUSES & REWARDS – 10/10
During the registration process, we were offered a 100% up to £100 welcome bonus but don’t forget that you can boost that standard 100% bonus and claim an exclusive 200% bonus instead, courtesy of the videoslotsreviews.com team! The wagering requirements on the welcome bonus are just ‘Bonus x 25’. This is actually quite low compared to the majority of online casinos, some of whom can attach some ridiculously high and unfair wagering for players. So the low wagering requirements get a massive thumbs up from us and was a major factor when it came to scoring Unibet so highly in this area. As well as generous and fair bonuses, there are a lot of other ongoing promotions for both existing and returning players alike.
GAME SELECTION – 10/10
Unibet Casino have over 600 games in their portfolio. So there’s plenty to choose from, including all the standard games you’d expect to find in a casino but with many different variants, such as Blackjack, Roulette and Video Poker. Live Casino is also an option with live casino games from suppliers such as NetEnt and Evolution Gaming. There are over 200 games available on mobile devices, as well as a number of different Unibet apps in the app store. Classic’s such as Starburst and Immortal Romance can be found in the casino lobby, along with a lot of New Games, from suppliers such as IGT and Play’n Go. One thing that really sets Unibet Casino apart though is their vast array of exclusive video slots, which can’t be found at any other online casinos. They even have an ‘Exclusive’ tab, where you’ll find all of their exclusive games in one easy to find place. All in all, it has to be said that Unibet Casino have one of the best game selection offerings we’ve found and we were mightily impressed.
WITHDRAWING – 10/10
Withdrawing at Unibet Casino was fairly straight forward.You just hit the ‘My Account’ button followed by ‘Make a Withdrawal’. We didn’t manage to hit any significant wins when playing at Unibet Casino but we did decide to withdraw part of one of our deposits to put their withdrawal process and speed to the test. Typically, you’ll receive a e-wallet withdrawal payments within 12 hours at Unibet Casino, whereas a bank transfer can take 1-3 working days and a credit/debit card withdrawal 3-5 working days. For us, we withdrew using a debit card and the funds managed to hit our account within 2 days, which is why a 10/10 score is given in our Unibet Casino Review. In some cases, you may be asked for ID documents before your withdrawal request will be processed.
CUSTOMER SUPPORT – 9/10
Unibet Casino offer customer support via email and also via live chat but no longer offer support via telephone. You can reach Unibet customer support by emailing email@example.com for general queries or for account verification purposes you can reach them on firstname.lastname@example.org. Both email and live chat customer support are available 24/7.